Refund Policy
Effective Date: August 22, 2026
This Policy explains when purchases made through Nano2Image may be refunded. It is the primary source for Nano2Image refund eligibility.
1. Refund eligibility
- First subscription payment: You may request a refund within 7 days of purchase.
- Subscription renewal: You may request a refund within 48 hours of renewal if the renewed plan benefits or credits have not been used.
- Annual subscription: You may request a refund within 14 days of the initial annual purchase.
- One-time credit pack: You may request a refund within 7 days if less than 20% of the purchased credits have been used.
We may also review duplicate, incorrect, or unauthorized charges and material service failures. Mandatory rights under applicable law remain unaffected.
2. When refunds are not available
Refunds are generally not available after the applicable request period, for credits or plan benefits already consumed beyond the limits above, for free or promotional credits, for accounts restricted due to a violation of our Terms, or solely because an AI-generated result did not match your expectations.
3. Failed generations
If a generation fails because of a recognized technical error, the credit charged for that generation is automatically returned to your Nano2Image account. This is a credit return, not a cash refund.
4. Cancellation and refunds
Cancelling a subscription stops future renewals but does not automatically refund the current payment. Unless a refund is approved, you keep the available subscription benefits until the end of the paid billing period. If a refund is approved, credits or benefits granted by the refunded purchase may be removed from your account.
5. Requesting a refund
Email support@nano2image.com from the address associated with your account. Include your order reference, purchase date, and a short explanation of the request.
We normally respond within 1–2 business days. Approved refunds are sent to the original payment method. The time for funds to appear depends on your payment provider and is typically 5–10 business days.
6. Policy updates
We may update this Policy from time to time. The policy in effect when a purchase was made will normally apply to that purchase, unless applicable law requires otherwise.